What to do when you cannot install VoiceOver Kit on Windows XP

Symptoms

When trying to install the VoiceOver Kit on a Windows XP computer, the following error message is displayed:

 "The VoiceOver Kit could not be installed because the user "[user name]" has an account restriction."

Products Affected

iPod nano (5th generation), iPod shuffle (3rd generation), Windows XP

Resolution

This issue might occur if you do not have a password set for the Administrator user account for the Windows XP computer, and you are trying to install the VoiceOver Kit while logged in as a user without Administrator credentials.

Solution 1

Log off the computer, log in with the Administrator user account, and set a password for the account. You can then log back in to the previous user and install VoiceOver Kit on the PC. This is the recommended solution.

Solution 2

Log off the computer, log in with the Administrator user account, and install the VoiceOver Kit.

This document will be updated as more information becomes available.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

Related posts:

1. iPhone 3GS and iPod touch (Late 2009)*: Getting started with VoiceOver
2. iPod for Windows: Fast user switching in Windows XP and Windows Vista is not supported
3. iPod shuffle (3rd generation): VoiceOver does not recognize song names or playlists
4. Enabling and updating VoiceOver for iPod shuffle (3rd generation)
5. How to uninstall VoiceOver Kit