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Apple ID: Tips for protecting the security of your account

iTunes Guru — Wed, 06 Oct 2010 15:24:08 +0000

Apple takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Apple online services such as the Apple Online Store and iTunes Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. www.itunes.com/download.

To help with these precautions, please follow these tips:

Always sign out after you have finished purchasing from any Apple website or service.
Avoid using the same password for multiple online accounts.
Avoid using passwords that you have used in the past.
Your Apple ID account password should be something only you know, and should not be shared with anyone, even family members.
Choose a security question and answer that only you know the answer to, and that cannot be easily guessed by someone else.
To increase the security of your account, it is best to choose a password that contains at least eight characters and uses a combination of numbers, letters and symbols (for example, @, $ or %).
Changing your password frequently will help to reduce the chance of someone else gaining access to your Apple ID without your knowledge.You can change your password using iForgot.

If you suspect that someone knows your Apple ID username and password, change your account password immediately. In addition, if someone can access your email, they may be able to access your Apple ID. Make sure that the password to your email is different from your Apple ID.

For more information about what an Apple ID is please see the Apple ID Support page here.

How to opt out of interest-based ads from the iAd network

iTunes Guru — Mon, 04 Oct 2010 18:51:51 +0000

Apple and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your iOS 4 mobile device: http://oo.apple.com. The message "You have successfully opted out" will appear and you will be automatically opted out of interest-based ads.

Make sure you are using a mobile device running iOS 4 or later. If you receive an "Opt out not successful" message, please wait a few hours and try again.

A few things you should know:

You may still see the same number of ads as before, but they may be less relevant because they will not be based on your interests.
You may still see ads related to the content in an application or based on other non-personal information.
If you use more than one Apple mobile device running iOS 4, you will have to opt out from each device individually.
Opting out applies only to Apple advertising services and does not affect interest-based advertising from other advertising networks.

Apple respects your privacy. Please view the Apple Customer Privacy Policy at http://www.apple.com/legal/privacy/ .

iTunes Store: What to do if your account has been compromised

iTunes Guru — Thu, 16 Sep 2010 02:00:17 +0000

Secure your account information

Maintaining a secure password is the key to protecting your iTunes Store account. If you are suddenly unable to sign in to your iTunes Store account, or if you’ve received email invoices for transactions you did not place, please follow the steps below.

Regain control of your account using iForgot. The iForgot system allows you to reset your account password and restore access to your account. If you share an account password between iTunes and your email accounts, make sure that you also change the password for your email account immediately. Your iTunes Store password should be distinct from any other account password you have.
Report unauthorized charges. Contact your financial institution or credit card company to report any unauthorized charges placed without your knowledge.
Contact iTunes Store Customer Support. If you’re unable to regain access to your account, or if there were unauthorized charges placed using your iTunes Store credit, please contact iTunes Store Support immediately.

Tip: To help ensure proper handling of your case, please be sure to include your iTunes Store account name (also known as your Apple ID), as well as the order numbers of the unauthorized purchases.

Best practices for account security

Follow these best practices to keep your iTunes Store account secure.

You should always log out after you have finished purchasing from the iTunes Store.
Avoid using the same password for multiple online accounts.
Avoid using passwords that you have used in the past.
Your iTunes account password should be something only you know, and should not be shared with anyone, even family members.
Choose a secret question and answer that only you know the answer to, and that cannot be easily guessed by someone else.
Changing your password frequently will help to reduce the chance of someone else gaining access to your iTunes account without your knowledge. To increase the security of your account, it is best to choose a password that contains at least eight characters and includes both letters and numbers. You can change your password using iForgot.

iTunes Store: Best practices for protecting the security of your account

iTunes Guru — Mon, 06 Sep 2010 01:17:27 +0000

Best Practices

You should always log out after you have finished purchasing from the iTunes Store.
Avoid using the same password for multiple online accounts.
Avoid using passwords that you have used in the past.
Your iTunes account password should be something only you know, and should not be shared with anyone, even family members.
Choose a secret question and answer that only you know the answer to, and that cannot be easily guessed by someone else.
Changing your password frequently will help to reduce the chance of someone else gaining access to your iTunes account without your knowledge. To increase the security of your account, it is best to choose a password that contains at least eight characters, and includes both letters and numbers. You can change your password using iForgot.

If you suspect that someone knows your username and password, change your account password. In addition, if someone can access your email, they may be able to access your iTunes account. Make sure that the password to your email is different from your iTunes account.

iBooks: Frequently Asked Questions (FAQ)

iTunes Guru — Sat, 28 Aug 2010 07:53:02 +0000

About iBooks and the iBookstore

Where can I find the iBooks app?

You can download the iBooks app for free from the App Store on your iPad, iPhone, or iPod touch.¹

Is iBooks available in every country with an App Store?

Yes, iBooks and the iBookstore are available in all App Store countries. iBookstore content varies by country.

What are the requirements to use iBooks?

You can use iBooks on iPad. You can also use iBooks on iPhone or iPod touch with iOS 4 or later.
An iTunes Store account is required to download from the iBookstore.
iBooks uses books published in the ePub format.
To add ePub files from outside the iBookstore to iBooks, they must be DRM-free and synced to your device using iTunes 9.2 or later.

How do I access the iBookstore?

iBooks includes the iBookstore. Tap the iBooks icon and your bookshelf appears. In the upper corner, tap the Store button and the bookshelf flips around to reveal the iBookstore. From the iBookstore, you can browse books by title, author, or genre. You can also view featured books as well as books available on the New York Times best-seller lists. Tap on a book to see more details and read a sample. When you buy a book it automatically appears on your iBooks bookshelf.

Managing your books and iBookstore content

Are book samples from the iBookstore downloaded to my iPad, iPhone, or iPod touch?

Yes, when you tap Get Sample for a book in the iBookstore, iBooks will download a portion of the book to your bookshelf. You can read this sample and download the complete book from the last page of the sample. Once you purchase the full book, the sample will be replaced in your bookshelf with the complete book.

How large are typical books from the iBookstore?

The typical book is about 2MB. Books that contain enhanced audio or video will vary in size depending on the content. Enhanced books may take longer to download or require a Wi-Fi connection to purchase.

What digital book file types are recognized by iBooks?

iBooks supports the industry-leading ePub digital book file type. You can sync freely available ePub files to iBooks using iTunes, or download ePub files from the iBookstore. iBooks also supports syncing and viewing PDFs. Other digital book file types are not supported at this time.

Can I purchase a book from the iBookstore using my computer?

No, the iBookstore is only available through iBooks on iPad, iPhone, and iPod touch at this time.

Can I copy my books onto other computers or devices?

Books downloaded from the iBookstore can be placed on up to five computers you own that you’ve authorized with your iTunes Store account. You can sync your books to all iPads, iPhones, and iPod touches you own.¹ Audiobooks, PDF files, and ePub files you’ve added to iTunes will appear in Books under Library. To sync Books to your device, connect it to your computer using the cable it came with. In iTunes, select your device then click the Books tab. Choose the books you would like to read on your device then press Sync. Books will sync to iPad, iPhone, and iPod touch even if iBooks is not installed; to read synced books, download iBooks from the App Store.

Note: Samples downloaded from the iBookstore will not sync to your computer. They remain on your device and can be removed using iBooks.

Can I download books from other websites?

Yes, you can download freely available ePub files on your Mac or PC. Using iTunes 9.2 or later, add them to your iTunes library choosing File > Add to Library, or drag the ePub file to the Books library on your computer. To read these books, simply sync them to your device.

Can I backup the books I purchased?

Yes, any books you’ve downloaded from the iBookstore will be automatically added to your iTunes library the next time you sync your device with your computer. To do this, your computer must be authorized with the same account that was used to download the books from the iBookstore.

How can I determine which books are copy-protected (DRM) versus those that are DRM-free?

iTunes can show you the kind of book you have by selecting the book and then choosing File > Get Info. If the Kind is marked as Book, this is a book you downloaded from the Internet. If it is listed as Purchased Book, it is a DRM-free book downloaded from the iBookstore. If it is listed as Protected Book, it is a copy-protected book from the iBookstore.

I accidentally deleted the complimentary book, Winnie-the-Pooh. How do I recover it?

If you misplace your complimentary copy of "Winnie-the-Pooh," you can download it for free from the iBookstore.

Can I redownload my purchased book again for free?

Yes, you can redownload any book from the iBookstore, as many times as you need, free of charge. To redownload a book, tap Store, then tap Purchases. Find the book you wish to download again and tap Redownload.

Can I gift a book?

No, you cannot gift a book in the iBookstore at this time.

Is there a limit to the number of books I can have?

The number of books you can have in iBooks will vary depending on the amount of space available on your device. iBooks does not limit the number of books allowed on your bookshelf.

iBooks features

Can iBooks open books offered in different languages?

Yes, iBooks can display books written in many languages. The built-in dictionary is only available in English or Japanese languages.

Does iBooks include a dictionary?

Yes, iBooks allows you to look up the definition of words using a built-in English or Japanese language dictionary.

Can I highlight text and make notes?

iBooks includes built-in Highlight and Note features. Highlight any word or passage of text within a book. You can also create a Note from your highlighted selection. Review your Highlights and Notes by tapping the Table of Contents button and then tapping Bookmarks. Highlights and Notes appear in their own section under Bookmarks.

Can I bookmark and save my page?

iBooks will automatically remember where you left off each time you close a book or return to your Home screen. Tap the bookmark icon in the upper-right corner to bookmark a specific page. Wirelessly sync your Bookmarks, Highlights, and Notes with your other devices using your iTunes Store account by tapping Settings > iBooks > Sync Bookmarks > ON.

Can I change the appearance of my books?

Yes, iBooks allows you to adjust the font size and choose from five included fonts. You can also select Sepia-colored pages and text and adjust the brightness of the device’s display to make your books comfortable to read in any lighting situation.

Can I install and use custom fonts?

No, not at this time.

Can I rearrange books on my iBooks bookshelf?

Yes, you can rearrange books in your iBooks bookshelf by touching and holding a book, then moving the book where you would like it. You can also sort books in iBooks by switching to List view and tapping either Bookshelf, Titles, Authors, or Categories buttons. PDFs are conveniently stored on a separate bookshelf.

Can I read my books while my device is in airplane mode?

Yes, an Internet connection is not required to read books already available on your bookshelf.

Do parental controls apply to books?

No, the book publishing industry does not offer a ratings system which can be used to limit access to books based on their content. However, you can prevent children from downloading the iBooks application by turning off access to the App Store.

Which books are shown on the New York Times best-seller lists? (Applies to US)

From the iBookstore, tap on NYTimes to view the weekly top Fiction and Nonfiction hardcover books. If a New York Times best-seller book is not available for download from iBookstore, it will be omitted from the list.

Are books from the iBookstore accessible?

Books downloaded from the iBookstore can be enjoyed using the accessibility features built into iPad and iPhone/iPod touch.

Will the Kindle app or other eBook readers for iPhone work on iPad?

Kindle and virtually all other eBook reader applications designed for iPhone or iPod touch should work with iPad.

However, books downloaded from the Kindle Store and other books that are not in the standard ePub format are not compatible with iBooks.

How can I put iTunes Music Store songs on multiple computers?

iTunes Guru — Sun, 21 Mar 2010 00:00:00 +0000

Start by copying the music files to each computer (either over a network, if your computers are networked, or by burning the music files onto CDs or DVDs – you can use a CD-RW or DVD-RW disc for this to save plastic). If you don’t know where the files are, use “Get Info” on one of them, and at the bottom of the Summary Tab, you’ll see “Where:” and a list of folders. Your music is inside of those folders, so you’ll need to copy (not move or cut) the songs from those folders onto discs or a networked folder.

Once you have added the songs to the iTunes libraries on each computer, you need to authorize the computers with the same iTunes Music Store account information. Just double-click any purchased song in iTunes, and enter your iTunes Music Store user name and password when prompted. You’ll need to have Internet access on each computer. When this is done, you’ll be able to use the music on all three computers, and on all three iPods. Note that you can have up to five computers authorized for your iTunes Music Store account.

How do I stop the iPod from auto sync’ing when connected to iTunes? If I auto-sync, I’ll lose some of the music that’s only on my iPod!

iTunes Guru — Sun, 21 Mar 2010 00:00:00 +0000

While connecting the iPod to the computer, hold down the Shift + Ctrl keys in Windows (CMD + Option keys on a Mac). This will stop the iPod from auto sync’ing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 3 and 25 seconds depending on your computer.

Then you can right click on the iPod icon in iTunes’ source column and select iPod Options, then check the box that says “Manually manage songs and playlists”. You can now manage your library without losing any songs on the iPod.

How do I transfer songs from my Mac OS 9 iTunes to Mac OS X on the same machine?

iTunes Guru — Sat, 20 Mar 2010 00:00:00 +0000

Just add the songs from the older iTunes library to the new library. In the Mac OS X version of iTunes, select File > Add to Library, and navigate to your Mac OS 9.2 iTunes Music folder. Click Choose, and iTunes adds all your music. This adds all the songs to the new library, but it won’t carry over play counts or playlists.

How do I copy iTunes AAC files to a non-iTunes mobile phone?

iTunes Guru — Sat, 20 Mar 2010 00:00:00 +0000

The iTunes Music Store sells its songs in a Protected AAC format that adds restrictions to files which use the otherwise-normal AAC compression format. Unless you’re using an iTunes-compatible phone, you can’t easily play those tracks. There are ways to get around this, but doing any of them could violate the iTunes Music Store Terms of Sale you agreed to by purchasing music. The least objectionable is to burn your Protected AAC files to an Audio CD and then re-import them into unprotected MP3 format. The resulting files will be playable on a non-iTunes phone.

I do not have much free disk space on my Mac. Is it possible for me to have more MP3s on my iPod than I have in iTunes on my Mac? If so, how do I do this?

iTunes Guru — Fri, 19 Mar 2010 00:00:00 +0000

Yes, this is possible. You will first want to turn off auto-sync in iPod Preferences in iTunes (with your iPod attached to your Mac, select it in the source list, and then click the iPod icon button on the lower right).

Then, in iTunes, manually copy over MP3s from your iTunes library to your iPod. Once the MP3s are copied over, delete them from your iTunes library & delete them off of your Mac. By turning auto-sync off, the next time you connect your iPod to your Mac, it will not try to make your iPod look exactly like your iTunes MP3 library. So, iTunes won’t delete the tracks off of your iPod that are no longer on your Mac & no longer in your iTunes library.

Then import (or rip and encode) the next batch of MP3s you want to put on your iPod, manually copy these MP3s to your iPod in iTunes, then delete them out of your library and off your Mac. Repeat until you have all the MP3s you want on your iPod (or until your iPod is full!).