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Mac OS X 10.4, 10.5: Unable to burn CDs or DVDs in the Finder after installing Western Digital RAID Manager

iTunes Guru — Fri, 29 Jan 2010 00:00:00 +0000

Symptoms

This alert may appear after a blank disc is inserted: "Disc cannot be used because it is not recognized". This may happen after installing Western Digital RAID Manager software.

Products Affected

Mac OS X 10.4, Mac OS X 10.5

Resolution

See this Western Digital support article.

Additional Information

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

MacBook Air: “The original item cannot be found” when trying to access DVD movies or audio CDs with Remote Disc

iTunes Guru — Fri, 15 Jan 2010 00:00:00 +0000

Symptoms

When trying to access certain optical discs using Remote Disc, you may see the message "The operation cannot be completed because the original item for cannot be found."

MacBook Air does not support playing DVD movies or audio CD media with Remote Disc DVD or CD Sharing. In addition, some discs, such as game discs, may be copy-protected and therefore unusable.

Products Affected

MacBook Air

Resolution

To play DVD movies, audio CD media or copy-protected discs on the MacBook Air, use the MacBook Air SuperDrive.

Additional Information

If this message is occurring with other types of discs, check to see if you have Firewall settings enabled on the host computer using this article.

Your Mac ejects CDs or DVDs when you insert them

iTunes Guru — Sat, 28 Nov 2009 00:00:00 +0000

Summary

Your Mac ejects CDs or DVDs when you insert them.

Products Affected

Portable Computers, Desktop Computers

You may need to clean your CD or DVD disc if the computer ejects it after you insert it.

To clean a CD or DVD disc, wipe the shiny surface with a soft, damp cloth, working from center to edge.

If the disc is scratched, it may be unreadable. Try using the disc in another drive to see if it’s readable.

When handling discs, be careful not to leave fingerprints, place other materials on the discs, or add labels to the discs that may cause them to become unbalanced when spinning.

MacBook Air: How to use Remote Disc to share DVDs or CDs on a Mac- or Windows-based computer

iTunes Guru — Sat, 24 Oct 2009 00:00:00 +0000

Summary

To install Remote Disc on a Mac or Windows-based computer:

Products Affected

Mac OS X 10.4, Mac OS X 10.5, MacBook Air, Microsoft Windows XP, Microsoft Windows Vista

Insert the MacBook Air Mac OS X Install Disc 1 and run DVD or CD Sharing Setup.

If you are using a Windows-based computer (Windows XP Service Pack 2 or later) proceed to step 5.
If you are using a Mac-based computer (Mac OS X 10.4.10 or later), go to System Preferences and click the Sharing Icon.
Select the checkbox labeled DVD or CD Sharing.
Note: If you want to require permission before others can use the optical drive on the computer, select the option called "Ask me before allowing others to use my DVD drive." See the screen shots below for Mac OS X Tiger 10.4.10 and Mac OS X Leopard.

If using a Windows-based computer, make sure you have installed DVD or CD Sharing in step 1, then click the Start button in the lower left of the screen as shown below.

Click Control Panel to access your system preferences as shown below.

Once in the Control Panel, click DVD or CD Sharing Option as shown below.

DVD or CD Sharing must be selected (as shown below) in order to use the optical drive from your MacBook Air. If you want to require permission before others can use the optical drive on the computer, select the option called "Ask me before allowing others to use my DVD drive."

Once the software is installed and you have enabled DVD or CD Sharing, go to your MacBook Air, open the Finder and select Remote Disc from the menu on the left. There you will see the computer that has DVD or CD Sharing enabled.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

Mac OS X: About burning data onto CDs

iTunes Guru — Mon, 12 Oct 2009 00:00:00 +0000

Summary

If your computer has CD recording capabilities, you can create your own CDs. When you write information to a CD (that is, save information on the CD), the computer "burns" the files onto it with a laser.

Products Affected

Mac OS X 10.4, Mac OS X 10.3, Mac OS X 10.2, Mac OS X 10.1, Mac OS X 10.5

Insert a blank CD-R or CD-RW disc. You will be prompted to prepare the disc for burning.

If nothing happens, see technical document 25545, "Mac OS X: When You Put in A Blank CD, It Doesn’t Appear".

For information on choosing a format, see technical document 61342 "Mac OS X: How to Choose a Disc Format for Burning a CD"

When this process is complete, an icon for the CD appears on your desktop.

CD-R icon in Finder window

If you choose Open Finder from the pop-up menu, then follow the steps below. Note: Although a CD icon appears in the drive listing, no burning has yet occurred.

Drag the files and folders you want to save on the disc to its icon. See Note 1.
Click the disc icon, then choose Burn CD from the File menu or drag the CD icon to the Burn icon in the Dock (the Trash icon changes to the Disc Burner icon when an unformatted CD-R is dragged to it). See Note 2. A dialog box appears.
Click Burn. The disc is initialized and the files and folders are saved on the disc. This process takes several minutes. See Note 4.

Final Burn dialog

Notes

Files written to the CD are temporarily stored on your hard disk. Depending on the size of the blank CD, your files, and your hard disk, you may need as much as twice the capacity of the CD in free space on your startup disk. For example, if you are using a 650 MB CD-R disc you should make sure that your startup disk has at least 1.3 GB of available space.
If you decide not to burn a CD that you have prepared in step 1, eject the disc prior to choosing the Burn command or click the Eject button at the final burn dialog shown above.
If you cancel while the disc is being burned, the CD will be incomplete and unreliable. You should not use it.
The length of time it takes to create a disc depends on the blank media you use, and the size and number of files on the disc.

MacBook Air: Sharing DVDs or CDs with Remote Disc

iTunes Guru — Wed, 07 Oct 2009 00:00:00 +0000

Summary

You can enable DVD or CD Sharing on a Mac or Windows computer to use the Remote Disc feature of MacBook Air. Some discs, such as DVD movies and game discs, may be copy-protected and therefore unusable through DVD or CD Sharing.

Note: Make sure you first install the DVD or CD Sharing Setup software on any Mac or Windows computer you want to partner with. Some Macintosh computers come with the software preinstalled. If you do not see DVD or CD Sharing in the System Preferences Sharing pane, as shown below, you’ll need to use the Install DVD that came with your computer to install it or run Software Update to download and install it.

Products Affected

MacBook Air (Mid 2009), MacBook Air (Original), MacBook Air (Late 2008)

Enable DVD or CD Sharing, if your other computer is a Mac:

Make sure the other Mac and your MacBook Air are on the same wireless network.
Check the AirPort status icon in the menu bar to see what network you’re connected to.
On the other Mac, choose Apple > System Preferences and then open Sharing.
In the Sharing panel, select "DVD or CD Sharing" in the Service list. If you want other users to request permission to share a DVD or CD, select "Ask me before allowing others to use my DVD drive."

Enable DVD or CD Sharing, if your other computer is a Windows computer:

Make sure your MacBook Air and the Windows computer are on the same wireless network.
On the Windows computer, open the DVD or CD Sharing control panel.
Select "Enable DVD or CD Sharing." If you want other users to request permission to share a DVD or CD, select "Ask me before allowing others to use my DVD drive."

Use a shared DVD or CD:

On the other computer, insert a DVD or CD into the optical disc drive.
On your MacBook Air, select the Remote Disc when it appears under Devices in the Finder sidebar. If you see the "Ask to use" button, click it.
On the other computer, when prompted, click Accept to allow your MacBook Air to use the DVD or CD.

On your MacBook Air, use the disc as you normally would once it becomes available.
If you try to shut down the other computer or eject the shared DVD or CD while your MacBook Air is using it, you’ll see a message telling you that the disc is in use. To proceed, click Continue.

Note: Some CDs or DVDs may be unable to install over a network using DVD or CD Sharing if they contain some forms of copy protection.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.