If your Remote application is connected to your Apple TV via an AirPort Base Station, the Remote application may become unresponsive while your Apple TV is syncing with iTunes.

Products Affected

AirPort Extreme Base Station/802.11n, iPhone, Apple TV, AirPort,...]]> Symptoms

If your Remote application is connected to your Apple TV via an AirPort Base Station, the Remote application may become unresponsive while your Apple TV is syncing with iTunes.

Products Affected

AirPort Extreme Base Station/802.11n, iPhone, Apple TV, AirPort, iPod touch, Time Capsule, iPhone 3G, iPhone 3GS, iPod touch (2nd generation), Time Capsule (Early 2009), AirPort Extreme (Early 2009)

Resolution

In order to resolve this, update your AirPort device to 7.4.2 or later.

To update your AirPort Base Station:

1. Open the AirPort Utility application from the Utilities folder. 

   

2. Select your AirPort Base Station from the list on the left side of the application.
3. Select the Update Firmware option and then select continue when prompted.

For more detailed update steps, see this article.

After updating to iTunes 8.0.1 or later and connecting iPhone or iPod touch one of the following error messages may occur:

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13014).

Symptoms

After updating to iTunes 8.0.1 or later and connecting iPhone or iPod touch one of the following error messages may occur:

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13014).

OR

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13136).

OR

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13213).

Products Affected

iPhone, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution

Use these solutions, one at a time to try and resolve the issue.

Solution 1

Make sure you have the latest version of iTunes installed.

Solution 2

Quit and reopen iTunes. If the issue continues, then restart your computer.

Solution 3

Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.

Solution 4

Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).

This document will be updated as more information becomes available.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

A Japanese email with a pictogram (emoji mail) sent from an Au* phone will appear garbled on an iPhone or iPod touch after installing iPhone 2.1 software.

*Au is another carrier in Japan.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd...]]> Symptoms

A Japanese email with a pictogram (emoji mail) sent from an Au* phone will appear garbled on an iPhone or iPod touch after installing iPhone 2.1 software.

*Au is another carrier in Japan.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

Resolution

The pictogram characters (emoji) are special fonts that include proprietary characters used by Au phones. While the email is sent using the ISO-2022-JP character set, the addition of the non-standard pictograms causes the message to not display correctly. 

This document will be updated as more information becomes available.

Additional Information

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Ensure...]]> Symptoms

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or newer) or Exchange Server 2007 SP1 (or newer).

Additional Information

See these articles for additional information:

• iPhone does not display attachment in email
• iPhone and iPod touch: Very large Exchange attachments can cause Mail to quit

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

If you are experiencing an issue where you can't pair Remote with iTunes or Apple TV or are having difficulty connecting to an iTunes library or Apple TV that you've already paired with and connected to before, review the troubleshooting suggestions listed in this article.

Products...]]> Symptoms

If you are experiencing an issue where you can’t pair Remote with iTunes or Apple TV or are having difficulty connecting to an iTunes library or Apple TV that you’ve already paired with and connected to before, review the troubleshooting suggestions listed in this article.

Products Affected

iTunes 7 for Mac, iTunes 7 for Windows, AppleTV, iPhone, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution

Local Network Connectivity

Remote needs to be connected via Wi-Fi to the same local network that iTunes or Apple TV is connected to in order to pair and control those libraries. You can determine if your devices are on the same local network if their network configuration specifies the same router IP address. The router address will be a set of 4 numbers separated by periods. To locate your devices router IP address, navigate to the following locations:

• iPhone or iPod touch: Settings > Wi-Fi > [Network Name]
• Apple TV: Settings > General > Network
• Mac OS X: Apple menu > System Preferences > Network
• Windows XP: Start > Control Panel > Network Connections > [Network Connection Name] > Properties > TCP/IP Properties
• Windows Vista: Start > Control Panel > Network and Internet > Network and Sharing Center > View Status > Properties > TCP/IPv4 Properties

Check System Requirements

The iTunes library or Apple TV that you are connecting Remote to must meet the system requirements in order to connect properly. For information about system requirements, see About Remote for iPhone and iPod touch.

Update AirPort Base Stations

If using an AirPort base station, make sure to have the latest firmware update installed on your base station. Update your AirPort base station via the AirPort Utility application in your Applications > Utilities folder on your system.

iTunes Settings

In order to connect Remote with iTunes, iTunes must be open on your Mac or PC. You must also have the iTunes preference "Look for iPhone and iPod touch Remotes" enabled. This setting is enabled by default, however you can verify that it is enabled in the Devices tab of iTunes preferences.

A maximum of five Remotes can be paired to either iTunes or Apple TV. If this limit has been reached and a new Remote needs to be paired, remove Remote pairings in iTunes or Apple TV. In iTunes, click the Forget All Remotes button in the Devices tab of iTunes preferences. On Apple TV, choose Settings > General > Remotes.

Firewall Settings

If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between Remote and your iTunes or Apple TV.  Remote uses TCP port 3689 and UDP port 5353 to communicate with your iTunes or Apple TV.  To configure your firewall to add these ports:

For Mac OS X 10.5, you don’t have to edit the port addresses, but make sure the firewall is not set to "Allow only essential services" as described in Mac OS X 10.5 Leopard: About the Application Firewall.

For Mac OS X 10.4.11 and earlier please follow these instructions.

For Windows Vista Firewall please follow these instructions.

For Windows XP Firewall please follow these instructions.

If you use other firewall software or hardware check the software documentation on how to open these ports.

Additional Information

For additional information refer to Remote application may not respond while Apple TV is syncing to iTunes.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

When syncing all-day events from iPhone or iPod touch to Outlook some events may be spanned over two days in the Outlook calendar.

This can happen, when either:

• The time zone setting on iPhone or iPod touch does not match the Outlook time zone setting) Symptoms

  When syncing all-day events from iPhone or iPod touch to Outlook some events may be spanned over two days in the Outlook calendar.

  This can happen, when either:

  • The time zone setting on iPhone or iPod touch does not match the Outlook time zone setting)
    or
  • The daylight saving time option is disabled in Outlook
    or
  • The time zone setting in Outlook or the Outlook calendar has been changed

  Note: This article provides some helpful links to the Microsoft Outlook Help and Support center to troubleshoot time zone related calendar syncing issues. Information on how to set up syncing contacts and calendars with Outlook can be found in this document and the iPhone User’s Guide or iPod touch Features Guide. General troubleshooting tips for syncing contacts and calendars on Windows can be found here.

  Products Affected

  iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation), Microsoft Outlook 2003, Outlook 2007, Windows XP, Windows Vista

  Resolution

  1. Match the time zone on your iPhone to the time zone setting in Outlook. Click the appropriate link below for detailed instructions on how to adjust the setting.

  - Set the time zone on your iPhone or iPod touch and turn on the calendar time zone support

  • Outlook 2003
  • Outlook 2007
  • Windows XP
  • Windows Vista

  Note: You can change the time zone on either Windows or Outlook. Changing the time zone setting in Outlook  will change the time zone on the Windows system accordingly and vice versa. If you want to set a different time zone in Outlook calendar only see section 3 below.

   

  2. Enable the daylight saving time support for Outlook calendars. Click the appropriate link below for detailed instructions.

  • Outlook 2003
  • Outlook 2007

  For more information about the Daylight Saving Time visit the Microsoft Daylight Saving Time Help and Support Center.

   

  3. If the time zone setting has been modified in Outlook or Windows or the above steps did not resolve the issue you can either

  • Reset the time zone in Outlook as described in section 1  above to the one that matches iPhone or iPod touch time zone setting the event was originally created in

  or

  • Manually adjust the event in Outlook to match the new time zone setting
    • Outlook 2003
    • Outlook 2007

  or

  • Adjust the Outlook calendar time zone. This can be helpful when you travel and need to adjust the computer’s time zone but would like to keep the original time zone in your Outlook calendar
  1. On the Outlook Tools menu choose Options.
  2. Click Calendar Options in the new dialog.
  3. Click Time Zone and in the new dialog click Change Calendar Time Zone.
  4. Select the Move appointments created in the Original Time Zone to my new time zone check box.
  5. Choose the new time zone from the drop down menu.
  6. Click OK.

  Additional Information

  More information about time zones and all-day events can be found in the Outlook Help and Support Center, including:

  • About time zones
  • Swapping time zones
  • Troubleshooting time zones
  • About the Time Zone Data Update Tool

  Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

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