www.iTunes.com/download » 3th generation

iPod nano (5th generation): Order of songs in Cover Flow may be incorrect when there’s no Album Artist

iTunes Guru — Wed, 17 Feb 2010 00:00:00 +0000

Symptoms

In Cover Flow, the order of songs may be incorrect when the songs have no Album Artist entry. For example, the songs by Various Artists may not be sorted by their song title when there’s no Album Artist entry.

Products Affected

iPod nano (5th generation)

Resolution

Complete the Album Artist field in iTunes for affected songs.

For Mac OS X:

Highlight the song in iTunes.
Click on File > Get Info (or Command-I) > Info tab.
Enter the artist’s name in the Album Artist field.
Click OK.

For Windows:

Highlight the song in iTunes.
Click on File > Get Info (or Ctrl-I) > Info tab.
Enter the artist’s name in the Album Artist field.
Click OK.

This document will be updated as more information becomes available.

What to do when you cannot install VoiceOver Kit on Windows XP

iTunes Guru — Wed, 17 Feb 2010 00:00:00 +0000

Symptoms

When trying to install the VoiceOver Kit on a Windows XP computer, the following error message is displayed:

"The VoiceOver Kit could not be installed because the user "[user name]" has an account restriction."

Products Affected

iPod nano (5th generation), iPod shuffle (3rd generation), Windows XP

Resolution

This issue might occur if you do not have a password set for the Administrator user account for the Windows XP computer, and you are trying to install the VoiceOver Kit while logged in as a user without Administrator credentials.

Solution 1

Log off the computer, log in with the Administrator user account, and set a password for the account. You can then log back in to the previous user and install VoiceOver Kit on the PC. This is the recommended solution.

Solution 2

Log off the computer, log in with the Administrator user account, and install the VoiceOver Kit.

This document will be updated as more information becomes available.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

iPod nano (5th generation): Restoring or resetting a PAL device may change TV-out signal

iTunes Guru — Wed, 17 Feb 2010 00:00:00 +0000

Symptoms

When restoring or resetting your PAL-configured iPod nano (5th generation), the TV-out signal on the device may inadvertently change from PAL to NTSC without properly updating the video-output label in the device’s video settings.

This may cause any video content played from your iPod to your television to display improperly.

Products Affected

iPod nano (5th generation)

Resolution

To properly display video content from your iPod nano (5th generation) to your television:

From your iPod nano, scroll to Videos and press the Center button.
Scroll down to Settings and press the Center button again.
Scroll to TV Signal and press the Center button once to change the selection to NTSC and then another time to change it back to PAL.

This document will be updated as more information becomes available.

Mac OS X v10.6: iPhone or iPod touch not recognized if iPhone SDK was installed in Mac OS X v10.5

iTunes Guru — Tue, 16 Feb 2010 00:00:00 +0000

Symptoms

If you installed the iPhone SDK developer tools in Mac OS X v10.5, then updated to Mac OS X v10.6 Snow Leopard, your Mac may not recognize your iPhone or iPod touch in Mac OS X v10.6.

Products Affected

iPhone, iPod touch, iPod touch, Mac OS X 10.6, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Download and install the iPhone SDK Compatibility Update 1.0.

iPhone and iPod touch: Internet Explorer 7 and 8 Favorites bar does not refresh to reflect changes after syncing bookmarks

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

When syncing iPhone or iPod touch bookmarks between Safari and Internet Explorer in Microsoft Windows, the Favorites bar in Internet Explorer 7 and 8 may not refresh to reflect changes or updates to the bookmarks.

For example, if you sync Safari bookmarks to your device and then make changes to the bookmarks on the device (such as deleting some bookmarks, editing the web address, re-arranging the order of the bookmarks), when you then sync those bookmarks to Internet Explorer, the changes will not be reflected in the Favorites bar for Internet Explorer.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation), Microsoft Windows XP, Microsoft Windows Vista

Resolution

To refresh the Favorites bar, quit and reopen Internet Explorer.

This document will be updated as more information becomes available.

iTunes 8.2 restores all Contacts and Calendar data to the device rather than selected groups for Contacts or selected Calendars

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

When restoring iPhone or iPod touch using iTunes 8.2 from a backup file in which selected groups for Contacts and/or selected Calendars were chosen during the backup, iTunes will restore the device by syncing all Contacts and Calendar data to the device.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution

Update to iTunes 9 or later.

iPhone OS 3.0: Error 13019 during sync

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

After updating iPhone or iPod touch to iPhone OS 3.0, syncing may stop with Error 13019.

Products Affected

iPod touch, iPhone 3G, iPhone 3GS, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution

Please update to iTunes 9. If updating to iTunes 9 does not resolve the issue, please continue:

The error will most commonly occur while syncing music. This issue can be resolved by following these steps:

Select the iPhone or iPod touch in iTunes under Devices.
Click the Music tab and under the Sync music option, choose Selected playlists.
Deselect the Voice Memos playlist.
Click Apply and then click Sync.

If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.

If those steps do not resolve the issue, then follow these steps:

Select the iPhone or iPod touch in iTunes under Devices.
Click the Music tab and deselect the Sync Music option.
Click Apply and then click Sync.
After the sync is complete, reselect the Sync Music option.
Click Apply and then click Sync.

If the Error 13019 occurs while syncing content other than music (applications, podcasts, and so on), then perform the same steps above but uncheck the content that stops syncing with Error 13019.

If the steps above do not resolve the issue, attempt to sync an empty iTunes music library to the device while logged in as a new admin user. Follow these steps to create a new admin user:

Windows Vista and Windows XP

From the Start menu, choose Control Panel.

Open User Accounts.

Select Create a new account and follow the instructions to complete the account setup process.

Once the new account is created, choose Log Off from the Start menu.

Log in to the newly created user account.

Mac OS X

From the Apple menu, choose System Preferences.

Choose View > Accounts.

Click the "+" (you may need to authenticate to be able to click this).

Give the new user a name and short name and enter a password.

Select the checkbox for "Allow user to administer this computer". This makes the user an admin user.

Click Create Account.

Log out and then log in to the new account.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

Remote application may not respond while Apple TV is syncing to iTunes

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

If your Remote application is connected to your Apple TV via an AirPort Base Station, the Remote application may become unresponsive while your Apple TV is syncing with iTunes.

Products Affected

AirPort Extreme Base Station/802.11n, iPhone, Apple TV, AirPort, iPod touch, Time Capsule, iPhone 3G, iPhone 3GS, iPod touch (2nd generation), Time Capsule (Early 2009), AirPort Extreme (Early 2009)

Resolution

In order to resolve this, update your AirPort device to 7.4.2 or later.

To update your AirPort Base Station:

Open the AirPort Utility application from the Utilities folder.

Select your AirPort Base Station from the list on the left side of the application.

Select the Update Firmware option and then select continue when prompted.

For more detailed update steps, see this article.

iPhone and iPod touch: An unknown error (13014), (13136), or (13213) may occur after updating to iTunes 8.0.1 or later

iTunes Guru — Thu, 04 Feb 2010 00:00:00 +0000

Symptoms

After updating to iTunes 8.0.1 or later and connecting iPhone or iPod touch one of the following error messages may occur:

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13014).

OR

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13136).

OR

"The iPhone "iPhone name" cannot be synced. An unknown error occurred (13213).

Products Affected

iPhone, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution

Use these solutions, one at a time to try and resolve the issue.

Solution 1

Make sure you have the latest version of iTunes installed.

Solution 2

Quit and reopen iTunes. If the issue continues, then restart your computer.

Solution 3

Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.

Solution 4

Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).

This document will be updated as more information becomes available.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

iPhone 2.1 software: A pictogram (emoji mail) that is sent from an Au phone appears garbled

iTunes Guru — Wed, 03 Feb 2010 00:00:00 +0000

Symptoms

A Japanese email with a pictogram (emoji mail) sent from an Au* phone will appear garbled on an iPhone or iPod touch after installing iPhone 2.1 software.

*Au is another carrier in Japan.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

Resolution

The pictogram characters (emoji) are special fonts that include proprietary characters used by Au phones. While the email is sent using the ISO-2022-JP character set, the addition of the non-standard pictograms causes the message to not display correctly.

This document will be updated as more information becomes available.

Additional Information

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.