www.iTunes.com/download » 3G

iPhone: Understanding the call-forwarding icon

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

iPhone Software 3.0 allows you to see if Call Forwarding is enabled by displaying in the status bar:

In rare instances, this icon may not appear after turning your iPhone off and on, even though Call Forwarding is still enabled.

Products Affected

iPhone, iPhone 3G, iPhone 3GS

Resolution

Try turning iPhone off and then on again.

To check if Call Forwarding is enabled, tap Settings > Phone, and then tap the Call Forwarding option.

iPhone OS 3.0 lists all ‘From’ mail aliases defined for Exchange accounts

iTunes Guru — Sat, 13 Feb 2010 00:00:00 +0000

Symptoms

Customers with multiple email aliases defined in Exchange will see all of their aliases listed in the From field if they tap the From field when composing a message:

Note, however, that although customers can select a different alias from the list, only the default alias is used for messages sent via Exchange.

Products Affected

iPhone, iPhone 3G, iPhone 3GS

Resolution

Using the default mail alias for all sent messages is expected behavior for Exchange. Customers can ignore the additional mail aliases; by default Mail will display the default From alias.

iPhone: Using custom APN and unable to use Cellular Data Network services after upgrading to iPhone OS 3.0

iTunes Guru — Fri, 12 Feb 2010 00:00:00 +0000

Symptoms

After upgrading to iPhone OS 3.0, you may be unable to use some Cellular Data Network services, such as:

Cellular Data connection for Internet services
Visual Voicemail
MMS (Multimedia Messaging Service)

You may also see this error message: "Could not activate cellular data network: You are not subscribed to a cellular data service". This can happen if you edited the Cellular Data Network settings—the APN (Access Point Name) details—either manually or with the iPhone Configuration Utility prior to installing iPhone OS 3.0.

Note: This issue does not affect phone services (making and receiving calls or sending and receiving SMS messages).

Products Affected

iPhone, iPhone 3G, iPhone 3GS

Resolution

If you did not edit the Cellular Data Network settings prior to installing iPhone OS 3.0 on your iPhone and you are unable to use Cellular Data Network services, try turning off and then turning on iPhone. If the issue persists, contact your carrier about the availability and provisioning of these services on your wireless account.

If, on the other hand, you did edit the Cellular Data Network settings, these settings will be reset to the default values after updating to iPhone OS 3.0. You will need to edit the settings again.

Additional Information

For additional information about Cellular Data network services, see the iPhone User Guide.
Editing the Cellular Data Network settings is only available on authorized unlocked iPhones or with carriers that allow modifying the APN details.
If you edited the Cellular Data Network settings incorrectly or unintentionally, tap Settings > General > Cellular Network and then tap Reset Settings.

Setting up Rogers.com email account on an iPhone 3G

iTunes Guru — Fri, 05 Feb 2010 00:00:00 +0000

Symptoms

When trying to setup an email account for Rogers.com as "Other" email in "Add Account" for iPhone, the iPhone 3G for Rogers Wireless may display the following error message:

"Authentication failed for "

"Cannot Get Mail" for

However, the username, password, and other settings being entered on the iPhone 3G is correct for Rogers.com.

Products Affected

iPhone 3G

Resolution

In Canada, Yahoo! hosts Rogers email accounts. To setup the Rogers email account on the iPhone, choose Settings > Mail, Contacts, and Calendars > Add Account and select Yahoo! Mail (and not Other). Enter your Rogers.com email address and password.

This document will be updated as more information becomes available.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

iPhone 2.1 software: A pictogram (emoji mail) that is sent from an Au phone appears garbled

iTunes Guru — Wed, 03 Feb 2010 00:00:00 +0000

Symptoms

A Japanese email with a pictogram (emoji mail) sent from an Au* phone will appear garbled on an iPhone or iPod touch after installing iPhone 2.1 software.

*Au is another carrier in Japan.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

Resolution

The pictogram characters (emoji) are special fonts that include proprietary characters used by Au phones. While the email is sent using the ISO-2022-JP character set, the addition of the non-standard pictograms causes the message to not display correctly.

This document will be updated as more information becomes available.

Additional Information

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

Microsoft Outlook 2003/2007 may not display contacts and calendars without refreshing after syncing with MobileMe, iPhone, or iPod touch

iTunes Guru — Sat, 23 Jan 2010 00:00:00 +0000

Symptoms

When syncing Contacts or Calendars from MobileMe, an iPhone, or an iPod touch, to Outlook 2003 or Outlook 2007, changes that have been synced to your computer may not appear in Outlook even after the sync has been completed.

Products Affected

iPhone, iPod touch, iPhone 3G, MobileMe Sync, Microsoft Outlook 2003, Microsoft Outlook 2007

Resolution

If you encounter this issue, you will need to "refresh" Outlook. This can be done by following these steps:

If Outlook is running, quit and reopen it.
From the Go menu in Outlook, choose Folder List. Or, click the Folder icon in the lower left portion of the Outlook window:
In the folder view, expand your contacts and calendars. Your contacts groups and all your calendars should appear.
Click Calendars or Contacts again in the Outlook navigation window to return to your normal view. Your contacts or calendars should now appear.

If these steps do not resolve this issue, you may need to quit Outlook and reopen it again.

This document will be updated as more information becomes available.

iPhone OS 2.0 or later: Exchange ActiveSync email attachments do not download

iTunes Guru — Sat, 23 Jan 2010 00:00:00 +0000

Symptoms

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or newer) or Exchange Server 2007 SP1 (or newer).

Additional Information

See these articles for additional information:

iPhone does not display attachment in email
iPhone and iPod touch: Very large Exchange attachments can cause Mail to quit

iPod touch, original iPhone, or iPhone 3G: Microsoft Exchange data not syncing to the device after configuring Microsoft Exchange account

iTunes Guru — Mon, 18 Jan 2010 00:00:00 +0000

Symptoms

After configuring Microsoft Exchange account on the iPod touch, original iPhone, or iPhone 3G, the following symptoms may occur:

No Exchange data such as work emails, contacts, or calendar appear on the device.
No error message appears on the device.
While no work emails have been received on the device, it appears that you can compose and send emails from the Exchange account (yet the intended recipient(s) will not receive your email messages).

Products Affected

iPhone, iPod touch, iPhone 3G

Resolution

Verify with your Exchange Admin if an Exchange domain name is required to be entered in the Microsoft Exchange account setup on the device for Exchange ActiveSync. If you’re unsure whether or not the domain name needs to be entered in the account setup, try the following steps:

If no domain name is entered in the Microsoft Exchange account setup, try adding the domain name, save the account setup, and check to see whether the device will now retrieve Exchange data over Wi-Fi or the cellular data network.
If the domain name has been entered in the Microsoft Exchange account setup on the device, try deleting or removing the entry so that it’s blank, save the account setup, and check to see whether the device will now retrieve the Exchange data thru Wi-Fi or cellular network.

iPhone and iPod touch: Syncing all-day events with Outlook may cause events to span two days

iTunes Guru — Sat, 16 Jan 2010 00:00:00 +0000

Symptoms

When syncing all-day events from iPhone or iPod touch to Outlook some events may be spanned over two days in the Outlook calendar.

This can happen, when either:

The time zone setting on iPhone or iPod touch does not match the Outlook time zone setting)
or
The daylight saving time option is disabled in Outlook
or
The time zone setting in Outlook or the Outlook calendar has been changed

Note: This article provides some helpful links to the Microsoft Outlook Help and Support center to troubleshoot time zone related calendar syncing issues. Information on how to set up syncing contacts and calendars with Outlook can be found in this document and the iPhone User’s Guide or iPod touch Features Guide. General troubleshooting tips for syncing contacts and calendars on Windows can be found here.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation), Microsoft Outlook 2003, Outlook 2007, Windows XP, Windows Vista

Resolution

1. Match the time zone on your iPhone to the time zone setting in Outlook. Click the appropriate link below for detailed instructions on how to adjust the setting.

- Set the time zone on your iPhone or iPod touch and turn on the calendar time zone support

Outlook 2003
Outlook 2007
Windows XP
Windows Vista

Note: You can change the time zone on either Windows or Outlook. Changing the time zone setting in Outlook will change the time zone on the Windows system accordingly and vice versa. If you want to set a different time zone in Outlook calendar only see section 3 below.

2. Enable the daylight saving time support for Outlook calendars. Click the appropriate link below for detailed instructions.

Outlook 2003
Outlook 2007

For more information about the Daylight Saving Time visit the Microsoft Daylight Saving Time Help and Support Center.

3. If the time zone setting has been modified in Outlook or Windows or the above steps did not resolve the issue you can either

Reset the time zone in Outlook as described in section 1 above to the one that matches iPhone or iPod touch time zone setting the event was originally created in

Manually adjust the event in Outlook to match the new time zone setting
- Outlook 2003
- Outlook 2007

Adjust the Outlook calendar time zone. This can be helpful when you travel and need to adjust the computer’s time zone but would like to keep the original time zone in your Outlook calendar

On the Outlook Tools menu choose Options.
Click Calendar Options in the new dialog.
Click Time Zone and in the new dialog click Change Calendar Time Zone.
Select the Move appointments created in the Original Time Zone to my new time zone check box.
Choose the new time zone from the drop down menu.
Click OK.

Additional Information

More information about time zones and all-day events can be found in the Outlook Help and Support Center, including:

About time zones
Swapping time zones
Troubleshooting time zones
About the Time Zone Data Update Tool

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

iPhone: Compatibility message appears when connected to a ‘Works with iPhone’ accessory

iTunes Guru — Wed, 13 Jan 2010 00:00:00 +0000

Symptoms

When you connect an iPhone into an accessory with the "Works with iPhone" label, the message "This accessory is not made to work with iPhone" may appear.

Products Affected

iPhone Accessories, iPhone, iPhone 3G, iPhone 3GS

Resolution

If you get this message when you are using a "Works with iPhone" accessory, make sure of the following:

Make sure the packaging for the product says "Works with iPhone" and not "Made for iPod".
For more information about iPhone accessories and the difference between "Works with iPhone" and "Made for iPod’ accessories click here.
The iPhone dock connector is free of any debris.
The "Works with iPhone" accessory’s connector is free of debris.
The iPhone is securely connected to the accessory—that is, it is not sitting crookedly within an iPhone dock and making only partial connection.