Setting up Rogers.com email account on an iPhone 3G
Symptoms
When trying to setup an email account for Rogers.com as "Other" email in "Add Account" for iPhone, the iPhone 3G for Rogers Wireless may display the following error message:
"Authentication failed for <username@rogers.com>"
OR
"Cannot Get Mail" for <username@rogers.com>
However, the username, password, and other settings being entered on the iPhone 3G is correct for Rogers.com.
Products Affected
iPhone 3G
Resolution
In Canada, Yahoo! hosts Rogers email accounts. To setup the Rogers email account on the iPhone, choose Settings > Mail, Contacts, and Calendars > Add Account and select Yahoo! Mail (and not Other). Enter your Rogers.com email address and password.
This document will be updated as more information becomes available.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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