My iPod shuffle has power, but isn’t playing music

This article has been archived and is no longer updated by Apple.

Summary

If you experience one of the following symptoms, it is recommended that you restore your iPod shuffle.

Products Affected

iPod shuffle

• iPod shuffle shows a solid green light when turned on that does not turn off.
• iPod shuffle shows an alternating green and orange blinking light. (Normally this means you haven’t used iTunes to sync music to iPod shuffle. If that’s the case, then sync first. If you have synced music, then continue reading.)
• iPod shuffle is not recognized by your computer (does not appear on the desktop, My Computer, or iTunes).
• iTunes shows an alert message saying "No memory available" during an Autofill sync.

Follow the steps in the "Restoring iPod shuffle to factory settings" article to address these symptoms. If you are not able to restore, review the additional troubleshooting articles below:

• Additional troubleshooting for iPod on a Windows PC
• Additional troubleshooting for iPod on a Mac

Related posts:

1. iPod shuffle (2nd generation): Frequently Asked Questions
2. iPod shuffle: Checking the battery charge
3. About the iPod shuffle Reset Utility
4. Resetting iPod shuffle
5. Restoring iPod shuffle to factory settings