iPhone OS 2.0 or later: Exchange ActiveSync email attachments do not download

Symptoms

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or newer) or Exchange Server 2007 SP1 (or newer).

Additional Information

See these articles for additional information:

• iPhone does not display attachment in email
• iPhone and iPod touch: Very large Exchange attachments can cause Mail to quit

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

Related posts:

1. iPod touch, original iPhone, or iPhone 3G: Microsoft Exchange data not syncing to the device after configuring Microsoft Exchange account
2. iPhone/iPod touch: Resolving duplicates and removing all contacts/calendars/bookmarks with MobileMe or Microsoft Exchange ActiveSync
3. iPhone 2.0 software: Troubleshooting iPhone or iPod touch Exchange ActiveSync “Push” issues
4. iPhone and iPod touch: Exchange ActiveSync requires Exchange Protocol version 2.5 or later
5. iPhone 2.1 software: Exchange ActiveSync Account Quick Setup Guide