iPhone 2.1 software: A pictogram (emoji mail) that is sent from an Au phone appears garbled

Symptoms

A Japanese email with a pictogram (emoji mail) sent from an Au* phone will appear garbled on an iPhone or iPod touch after installing iPhone 2.1 software.

*Au is another carrier in Japan.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

Resolution

The pictogram characters (emoji) are special fonts that include proprietary characters used by Au phones. While the email is sent using the ISO-2022-JP character set, the addition of the non-standard pictograms causes the message to not display correctly. 

This document will be updated as more information becomes available.

Additional Information

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

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